Sadly, the problem persists

Just had a frustrating and ineffective call with Amazon Kindle customer service about an item that refuses to download. They wanted me to completely remove the application and reinstall and reregister, insisting that THIS time it would work. All the while they kept saying there is a more recent App. They refused to recognise the version number in the App Store is the same version I already have. A waste of time. A request to speak to the supervisor led to … 15 minutes of being ignored. They succeeded: I hung up. And have written my first ever negative review, anywhere.

+m34261 about Kindle Classic, v1.12.4